IKUOMOLA BOLANLE AYODEJI

Operations & Administrative Professional

18 Owode street iwaya yaba, lagos, NG.

About

PROFESSIONAL SUMMARY

Dedicated and results-driven professional with experience in loan recovery, customer service, operations management, and administrative support. Proven ability to monitor loan portfolios, manage customer relationships, recover outstanding debts, and maintain accurate financial records. Skilled in communication, negotiation, problem-solving, and customer engagement, with a strong commitment to achieving organizational goals. Adept at working in fast-paced environments, managing multiple priorities, and delivering exceptional service while maintaining professionalism and integrity.

Work

LIBERTYPAY

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LOAN RECOVERY OFFICER

Yaba, Lagos, Nigeria

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Contract

Summary

* Monitored customers' loan repayment schedules and tracked due dates to ensure timely payments. * Identified overdue accounts and classified delinquent loans based on the duration of default. * Maintained accurate records of repayment statuses, outstanding balances, and customer account information. * Contacted customers via phone calls, SMS, emails, and written correspondence to remind them of overdue payments and upcoming obligations. * Conducted consistent and professional follow-ups with customers to facilitate debt recovery and improve repayment compliance. * Resolved customer inquiries regarding loan balances, repayment plans, and account status. * Prepared and updated reports on delinquent accounts, collection activities, and recovery progress. * Collaborated with internal teams to ensure accurate documentation and effective debt collection processes.

3x4 Foods

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Supervisor

Lagos Island, Lagos State, Nigeria

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Summary

Led daily operations and coordinated a team of staff to maintain high service standards and ensure efficient meal preparation and delivery in a dynamic food service environment.

Highlights

Resolved customer complaints effectively, improving satisfaction and contributing to a positive dining experience.

Implemented and maintained rigorous quality and service standards, ensuring consistent operational excellence and customer retention.

Managed comprehensive food safety protocols, successfully mitigating risks and upholding health compliance across all preparation and serving areas.

Supervised, coordinated, and scheduled daily activities for staff, optimizing workflow and enhancing team productivity in food preparation and service.

Accurately estimated and ordered ingredients and supplies, reducing waste and ensuring uninterrupted meal preparation.

DLI University of Lagos

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Receptionist

Lagos, Lagos State, Nigeria

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Summary

Managed front desk operations and provided critical administrative support, ensuring seamless communication and a professional first point of contact for a prominent university department.

Highlights

Greeted and directed an average of 50+ visitors daily, creating a welcoming atmosphere and enhancing the university's public image.

Managed complex security and telecommunication systems, ensuring reliable internal and external communication channels.

Efficiently handled a high volume of queries and complaints via phone, email, and in-person, resolving issues with a high satisfaction rate.

Streamlined message relay processes, ensuring critical information reached appropriate staff members within minutes, improving departmental responsiveness.

Education

The Polytechnic of Ibadan

Ibadan, Oyo State, Nigeria
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Higher National Diploma (HND) Purchasing and Supply

The Polytechnic of Ibadan

Ibadan, Oyo State, Nigeria
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National Diploma (OND) Purchasing and Supply

Obele Community Senior High School

Surulere, Lagos State, Nigeria
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Senior School Certificate Examination (SSCE) General Studies

Onike Baptist Primary School

Yaba, Lagos State, Nigeria
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First School Leaving Certificate (FSLC) Primary Education

Languages

English

Skills

Operations Management

Team Leadership, Staff Supervision, Workflow Optimization, Scheduling, Quality Control, Process Improvement.

Customer Service & Relations

Customer Complaint Resolution, Visitor Management, Interpersonal Skills, Customer Satisfaction, Client Relations.

Administrative Support

Office Administration, Telecommunication Systems, Information Management, Correspondence Management, Data Entry, Organizational Skills.

Supply Chain & Procurement

Purchasing, Supply Chain Management, Procurement, Inventory Management, Vendor Management, Cost Estimation.

Personal Attributes

Results Orientation, Self-Management, Independent Work, Initiative, Work Ethic, Problem-Solving, Target-Driven.

Food Safety & Quality

Food Safety Protocols, Quality Standards, Hygiene Compliance.

Communication

Verbal Communication, Written Communication, Active Listening, Ngegotiation Skills, Persuasion and Influencing Skills.

Interests

Hobbies

Reading, Singing, Dancing.

References

Mrs. Odiyeye

Tel: 08100963804